Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your jewelry, we offer a return and refund policy.

Return Policy

Eligibility: Items must be unused, in original condition, and in original packaging. Proof of purchase is required, or contact us via your order email.

Return Period: Return within 30 days of delivery.

Non-Returnable Items: Custom-made items, gift cards, and final sale items.

Return Process

Contact Us: Email us at support@terraluxejewelry.com ，with your order number and reason for return.

Return Authorization:

Once approved, you’ll receive a return authorization number and instructions.
Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Refund Policy

Inspection: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
Processing: If approved, refunds will be processed to your original payment method.

Partial Refunds: Granted for items with signs of use or damage, not in original condition, or returned after 30 days.

Late or Missing Refunds

Check your bank account and credit card statement.
Contact your bank or credit card company for processing times.
If you still haven't received your refund, email us at support@terraluxejewelry.com.
Exchanges
We replace items if defective or damaged. Email us at support@terraluxejewelry.com for exchange instructions.

Contact Information

For any questions, contact us at:

Email: support@terraluxejewelry.com