Shipping policy

Processing Times and Shipping Fees Schedule

Processing time: 1-3 business days

REGION   MODE                                      COST DELIVERY TIME
EUROPE
Express
 Orders over €50.00: Free shipping
Orders under €50.00: Shipping fee €8.00 EUR		 2-7 business days
EUROPE Standard Orders over €50.00: Free shipping
Orders under €50.00: Shipping fee €4.00 EUR		 8-15 business days
USA
Express
 Orders over €50.00: Free shipping
Orders under €50.00: Shipping fee €8.00 EUR		 2-7 business days
USA Standard Orders over €50.00: Free shipping
Orders under €50.00: Shipping fee €4.00 EUR		 8-15 business days
Customs And Import Duties
Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at support@terraluxejewelry.com
Please send us a copy of the customs duties receipt via email.
A refund will be processed within 3-5 working days upon receiving your receipt.

Order Tracking

Once your order has shipped, we will send a confirmation email with a tracking number. You can use the tracking number to check the real-time status of your order here.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping company to resolve your issue as quickly as possible and ensure your satisfaction.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us:  support@terraluxejewelry.com
We value your shopping experience and appreciate your support and understanding.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging. Please contact our customer service team to initiate a return.

Privacy Policy

We take your privacy seriously. All personal information you provide during the checkout process is secure and confidential. We will not share or sell your information to any third parties. For more details, please review our Privacy Policy.