Shipping policy
Processing Times and Shipping Fees Schedule
Processing time: 1-3 business days
REGION | MODE | COST | DELIVERY TIME |
EUROPE |
Express
|
Orders over €50.00: Free shipping Orders under €50.00: Shipping fee €8.00 EUR |
2-7 business days |
EUROPE | Standard |
Orders over €50.00: Free shipping Orders under €50.00: Shipping fee €4.00 EUR |
8-15 business days |
USA |
Express
|
Orders over €50.00: Free shipping Orders under €50.00: Shipping fee €8.00 EUR |
2-7 business days |
USA | Standard |
Orders over €50.00: Free shipping Orders under €50.00: Shipping fee €4.00 EUR |
8-15 business days |
Order Tracking
Once your order has shipped, we will send a confirmation email with a tracking number. You can use the tracking number to check the real-time status of your order here.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping company to resolve your issue as quickly as possible and ensure your satisfaction.
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us: support@terraluxejewelry.com
We value your shopping experience and appreciate your support and understanding.
Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging. Please contact our customer service team to initiate a return.
Privacy Policy
We take your privacy seriously. All personal information you provide during the checkout process is secure and confidential. We will not share or sell your information to any third parties. For more details, please review our Privacy Policy.